Join Clubhouse Golf as a Customer Support Specialist and help us deliver top-notch service to golf enthusiasts across Canada. Be the voice of our brand in a dynamic remote environment.

As a Customer Support Specialist at Clubhouse Golf, you will be the primary point of contact for our customers, ensuring they receive exceptional service regarding product inquiries, order issues, and general support. Your role is crucial in maintaining our reputation for outstanding customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Troubleshoot and resolve customer issues related to orders, returns, and product information
• Process orders, exchanges, and refunds accurately
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to address recurring issues and improve service quality
• Provide feedback to management on customer trends and service enhancements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Minimum of 1 year of experience in customer service or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving and conflict resolution abilities
• Proficient with CRM software and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Reliability and punctuality for remote work

• Competitive monthly salary and performance bonuses
• Comprehensive health and dental insurance
• Generous paid time off and holidays
• Employee discount on clubhouse and golf merchandise
• Opportunities for career growth and professional development