Join QA as a Digital Helpdesk Support Apprentice and launch your IT career with hands-on training, mentorship, and nationally recognized qualifications while providing frontline technical support to users.

As a Digital Helpdesk Support Apprentice, you will be the first point of contact for end‑users experiencing technical issues. You will troubleshoot hardware, software, and network problems, log tickets in the IT service management system, and escalate complex issues to senior engineers. Throughout the apprenticeship, you will complete structured training modules, work towards an Industry‑recognised qualification, and receive continuous feedback to help you grow into a confident IT professional. Your day‑to‑day responsibilities include:

• Responding to helpdesk queries via phone, email, and chat
• Diagnosing and resolving common IT faults (password resets, connectivity issues, software errors)
• Assisting with onboarding new users (account setup, equipment provision)
• Documenting solutions and updating knowledge base articles
• Collaborating with team members to improve service delivery
• Participating in weekly one‑to‑one mentoring sessions
• Completing coursework and submitting assignments on schedule

• Strong interest in IT and technology
• Basic understanding of computer hardware and software
• Excellent verbal and written communication skills
• Problem-solving mindset and attention to detail
• Ability to work independently and as part of a team
• Willingness to learn and complete apprenticeship coursework
• No prior professional experience required, but any customer service or tech experience is a plus

• Fully funded apprenticeship with nationally recognized qualifications (e.g., IT Support Level 3)
• Dedicated mentor and on-the-job training
• Competitive apprentice salary with regular reviews
• Opportunity to progress into full-time roles after completion
• Access to QA's extensive online learning resources
• Employee assistance program and wellbeing support
• 20 days annual leave plus bank holidays