Join our team as an IT Support Specialist in Mannheim, where you will provide first-level technical support, maintain IT systems, and ensure smooth operations for our employees.

We are seeking a motivated and customer-oriented IT Support Specialist to join our dynamic team in Mannheim. In this role, you will be the first point of contact for all technical issues and will ensure the smooth operation of our IT infrastructure. You will work independently and as part of a team, providing support to employees via phone, email, or remote access. Your responsibilities include troubleshooting hardware and software problems, setting up new workstations, managing user accounts, and maintaining IT documentation. If you enjoy solving technical challenges and have a passion for delivering excellent service, we look forward to receiving your application.

• Completed vocational training in IT (e.g., IT specialist for system integration) or equivalent qualification
• Relevant professional experience in IT support or a similar role
• Good knowledge of Windows operating systems, Microsoft Office, and common hardware components
• Experience with remote support tools and ticketing systems is an advantage
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills in German and English
• Ability to work under pressure and manage multiple tasks simultaneously

• Competitive salary based on qualifications and experience
• 30 days of annual vacation
• Flexible working hours and home office options
• Company pension scheme
• Employee discounts for various products and services
• Opportunities for professional development and training
• Modern workplace with state-of-the-art equipment
• Team events and company health management