Join Firo as a Junior Customer Success Associate in this entry-level role perfect for career starters. Provide exceptional support to our global cryptocurrency community, assisting with wallet setup, transaction issues, and general inquiries. Work remotely, learn crypto fundamentals on the job, and grow under experienced mentorship in a supportive, innovative environment.

Firo, a leading privacy-focused cryptocurrency project (https://firo.org/), is excited to welcome a Junior Customer Success Associate to our fully remote support team. This entry-level position is designed for motivated individuals eager to launch their career in customer service within the dynamic world of blockchain and crypto. No prior professional experience is required—we prioritize enthusiasm, a willingness to learn, and strong communication skills.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, Discord, Telegram, and our support ticket system (using tools like Zendesk or Freshdesk).
• Assist users with Firo wallet setup, transaction troubleshooting, privacy features, and basic blockchain concepts.
• Escalate technical issues to senior engineers when needed, learning from real-world examples.
• Contribute to knowledge base articles and FAQs to help scale our self-service support.
• Participate in community events, forums, and social channels to foster positive user experiences.
• Track support metrics and provide feedback to improve products and processes.

What You'll Learn: As an entry-level team member, you'll receive comprehensive onboarding, including crypto and Firo-specific training. Our structured mentorship program pairs you with a senior associate for weekly check-ins, code reviews (for simple scripts), and career guidance. Dive into tools like Slack for team communication, Google Workspace for collaboration, and basic analytics dashboards. Gain exposure to agile methodologies in a fast-paced startup environment, with opportunities to shadow product and dev teams.

Work Environment:

• Fully Remote: Work from anywhere with flexible hours (core overlap 9 AM - 5 PM UTC for global teamwork).
• Collaboration Tools: Daily stand-ups via Zoom, async updates in Notion/Slack, and ticket management in Zendesk.
• Growth Path: Excel here and advance to Senior Associate, Team Lead, or even Product roles. We invest in your development with quarterly reviews and skill-building workshops.

This role offers a welcoming entry point into tech and crypto support, where your fresh perspective can make a real impact. Join a passionate team dedicated to privacy and financial freedom, and build a foundation for long-term success.

• High school diploma or equivalent; college degree in communications, business, or related field preferred but not required
• 0-1 year of customer service experience (retail, volunteer, or personal projects count)
• Excellent written and verbal English communication skills
• Basic computer proficiency (email, browsers, MS Office/Google Workspace)
• Strong problem-solving mindset and empathy for users
• Interest in cryptocurrency/blockchain a plus (training provided)
• Ability to work independently and in a remote team setting

• Fully remote work with flexible scheduling
• Home office setup allowance and monthly remote work stipend
• Comprehensive health, dental, and vision insurance
• Paid time off (20 days/year) plus holidays and wellness days
• Professional development budget for courses and certifications
• One-on-one mentorship and career growth workshops
• Crypto stipend for wallet funding and learning resources
• Team-building events and community meetups (virtual/in-person)