Join MNP as a Service Desk Support Analyst (L1) in Edmonton, AB. This entry-level role is your gateway to a career in IT support, offering training and growth opportunities within a leading professional services firm.

As a Service Desk Support Analyst (L1) at MNP, you will be the first point of contact for technical support requests, providing timely and effective assistance to internal users across the organization. You will diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to business operations. This entry-level role offers excellent training and opportunities for growth within a dynamic IT environment.

• Respond to incoming support requests via phone, email, or ticketing system
• Identify, troubleshoot, and resolve technical issues related to desktops, laptops, printers, and mobile devices
• Provide support for common software applications, including Microsoft Office 365 and other business tools
• Escalate complex issues to higher-level support teams as needed
• Document and track all incidents and service requests accurately in the IT service management system
• Maintain a high level of customer service and professionalism in all interactions
• Assist with onboarding new employees by setting up accounts and equipment
• Perform system monitoring and basic maintenance tasks
• Contribute to knowledge base articles and support documentation

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Basic understanding of computer hardware, software, and networking concepts
• Experience with Windows operating systems and Microsoft Office 365 is an asset
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills in English
• Ability to work effectively in a team and manage multiple priorities
• Customer service-oriented mindset
• Willingness to learn and adapt to new technologies

• Competitive compensation package
• Comprehensive health and dental benefits
• Employee assistance program
• Opportunities for professional development and certification
• Flexible work arrangements
• Collaborative and team-oriented work environment
• Recognition and rewards program
• Paid time off and holidays
• Retirement savings plan