Join ALDO Group as a Technical Support Analyst - Level 1 and provide first-line IT support to our team in Montréal, troubleshooting issues and ensuring smooth operations.

As a Technical Support Analyst - Level 1 at ALDO Group, you will be the first point of contact for internal employees experiencing technical issues. Your primary responsibility will be to provide timely and effective support via phone, email, and chat, ensuring minimal disruption to business operations. You will troubleshoot hardware and software problems, document incidents in our ticketing system, and escalate complex issues to Level 2 support as needed.

• Provide first-level technical support for hardware, software, and network issues
• Respond to support requests within agreed service level agreements (SLAs)
• Diagnose and resolve common problems with Windows and macOS systems, Microsoft Office 365, and business applications
• Maintain accurate records of incidents and service requests in the IT service management system
• Assist with onboarding new employees by setting up workstations and accounts
• Perform routine maintenance and updates on end-user devices
• Collaborate with team members to identify recurring issues and suggest improvements

• High school diploma or equivalent; associate degree in IT or related field preferred
• 0-2 years of experience in a technical support role
• Basic knowledge of Windows and macOS operating systems
• Familiarity with Microsoft Office 365 and common business software
• Strong problem-solving and communication skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Customer service-oriented mindset
• Fluency in English and French is required

• Employee discount on ALDO Group products
• Comprehensive health and dental insurance
• Retirement savings plan with employer match
• Paid time off and holidays
• Opportunities for career growth and development
• On-site gym and wellness programs